 Whitepapers and Case Studies |
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Businesses must rapidly transform themselves into truly customer-centric organizations with processes and operations geared to delivering on customer needs. The use of call centers in particular is key in enabling this transformation to occur.
The strategies and changes required for this shift are detailed in this Enterprise Innovation e-Guide and highlight the following steps to improving customer relationships and maximizing customer retention through call center initiatives.
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Patch cords have the potential to be the weakest link in copper and fiber network infrastructures. It is essential to follow correct procedures in administration of copper and fiber patch cords to achieve optimum performance and reliability. |
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Organizations are accumulating ever greater amounts of data. It comes from ERP systems, data warehouses, operational data stores, customer-facing systems, and a wide array of other sources; residing in numerous locations, often in different formats and isolated silos. |
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Reduced credit availability. Falling demand. Earnings pressure. Currency volatility. There’s no doubt that today’s economic conditions have sparked a range of challenges for companies, including compromised cash flows, difficulty managing inventories to meet fluctuating demand, and declining sales, revenues, and profits. |
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Business intelligence (BI) is the number one investment priority among CIOs.1 Organizations worldwide demonstrate that BI improves the decision making process and directly improves the bottom line. These organizations also show that the value of business intelligence increases as more decision makers access complete, consistent, and trustworthy information. And yet, these same smart companies often find business intelligence adoption lagging among business users. |
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The thousands of articles, presentations, podcasts and blogs that have been written about service-oriented architecture are a clear acknowledgement that SOA provides significant benefits for developing business applications. Yet, in a recent survey of almost five hundred business and IT professionals, Ventana Research learned that, while 81 per cent of respondents view SOA as important for business intelligence (BI), many still have much to learn about what SOA is and what it means for BI, a key aspect of performance management solutions. |
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| Industry Press Releases |
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Energy costs are going through the roof. And companies of all sizes need to find ways of reducing their consumption - and their spend. |
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| Blogs & Opinion |
| Opinion |
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