Microsoft lampoons Office 2019 in PR pitch for Office 365

Microsoft has bashed its own Office 2019 software as second class compared to Office 365 (Image style-photographs / iStockPhoto)

Microsoft this week took the strange step of slamming its own software, portraying Office 2019 as second-class when pitted against Office 365.

What Microsoft neglected to say was that Office 2019's inferiority stems from decisions the company itself has made about how the suite's applications are created and serviced.

In a public relations pitch dubbed "The Twins Challenge," Microsoft set three pairs of Millennial-aged identical twins against each other. One twin ran an Office 2019 application, the other ran the same-named desktop app from within an Office 365 subscription. Each was asked to complete the same task, with the first finisher given the win.

Not surprisingly, the twin running the Office 365 version of Excel, PowerPoint or Word easily won the contest, wrapping up so quickly that his or her doppelgänger spat lines like, "No way" or "You're already done?"

Microsoft didn't pretend it was a fair fight.

"While they have similar names, there's a world of difference between (Office 2019 and Office 365)," Jared Spataro, an executive in the firm's Office and Windows group, said in a post to a company blog. "Office 365 includes fully installed Office applications ... and these apps keep getting better over time, with new capabilities delivered every month."

Meanwhile, Spataro continued, Office 2019's applications are "frozen in time" because "they don't ever get updated with new features."

Ouch.

That's Microsoft's doing. In the past, Office - the one-time-purchase version that comes with a perpetual license - wasn't deliberately crippled like this. Microsoft would occasionally issue a service pack, labeled SP1, SP2 and so on, that would deliver a limited number of new features and functionalities. Office 2013 was the last suite to get the service pack treatment, while Office 2010 was the most recent to receive more than one.

Office 2016 did not refresh with a service pack; nor will Office 2019. Instead, Microsoft deliberately did the "freezing" that Spataro mentioned by declining to update, upgrade or refresh the applications in either suite. The perpetual license - meaning that once paid for, it can be used in perpetuity - is now serviced only with bug fixes.

Office 365 ProPlus - the subscription component composed of desktop applications like Word, Outlook and Excel - is completely different. Microsoft continuously updates those applications with new features and functionality; enterprises can choose to receive the upgrades monthly (or at least most months) or twice each year. (Customers also receive one or more batches of bug fixes every month.)

Microsoft decided what's in Office 2019

The twin tasked to tackle resume-centric chores with Word from Office 2019, soundly beaten three times by his brother, complained "That's not fair."

No kidding.

Microsoft stacked the deck, not only in the trio of rigged head-to-heads but also when it came to the same-named applications from Office 2019 and Office 365 ProPlus. It always favors the latter.

Word, Outlook, Excel and the other applications in Office 2019 may share names with the desktop apps in Office 365 ProPlus, but the pairs are not identical, unlike the twins who starred in Microsoft's public relations shorts.

Simply put, the features of the Office 2019 applications are a subset of what's in the Office 365 ProPlus apps. That's because of the way Microsoft builds perpetual Office.

As new Office 365 ProPlus features and functionality accrete, those applications evolve until, at some point - usually about three years from the previous perpetual Office - Microsoft says they are sufficiently different to warrant a new release. Microsoft then packages those versions into an upgraded suite for customers who continue to make one-time, up-front purchases.

Although the perpetual licensed Office 2019 was built from code already released as Office 365 ProPlus, there was no guarantee that all of the latter made it into the former. (Spoiler: It didn't.) Microsoft decided which ProPlus features made it into Office 2019. The tools featured in "The Twins Challenge," the ones which gave the ProPlus users huge advantages, clearly did not.

In that way, the challenge was more demonstration than realistic test, or if the latter, one where the fix was in.

Strut your stuff, sure...but whack what you made? That's weird

Spataro's blog post used the headline, "Office 365 crushes Office 2019." Microsoft trumpets its products all the time - that's what all companies do - and has even trashed aged OSes in the past. In early 2017, for example, Microsoft denounced Windows 7 as "long outdated," even though it had three years of support still coming, and urged customers to steer for Windows 10 instead. Before that, Microsoft slammed Windows XP as it neared retirement and panned Windows 7 after Windows 8 started to ship.

But to bash a brand new title? That's unusual.

"Office 365 can save you time and make work easy," Spataro contended. "I think the results speak for themselves."

Microsoft's purpose for taking this approach is transparent: To move customers from perpetual licenses to subscriptions. That effort has been ongoing and unrelenting, and longest for Office. Some of the changes Microsoft has made to diminish perpetual licensing and portray subscriptions as more appealing in comparison have been unprecedented, including shortening the support for Office 2019 and restricting it to Windows 10, even though other operating system editions have time left on the clock.

The composition of perpetual Office has also played a big part in the diminishing of one-time purchases. Not only is Office 2019 a subset of the current Office 365 ProPlus but it's seriously behind the times. PowerPoint Designer, the tool that let one twin beat the other in the slide maker head-on, was added to ProPlus in 2015. Resume Assistant, another crucial component in ProPlus that let its user pummel his twin brother, debuted in February 2018, more than half a year before Office 2019's launch.

Office 2019, then, is outdated and outmoded when compared to Office 365 ProPlus, says Microsoft. And that's Microsoft's doing. Like one of the twins said, "That's not fair." No, it's not. But it's in Microsoft's interest.

Computerworld (US)

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