PCCW Solutions opened intelligent unmanned store

PCCW Solutions, the IT services flagship of PCCW Limited recently opened an intelligent unmanned store named HABBITTZ+ at Olympic in Kowloon, which blends seamlessly convenient online shopping with touch-and-feel experience at the physical store,

HABBITZZ+ creates a fun and interactive environment to enhance customer engagement and deliver frictionless shopping experience.

“We have been at the forefront of transforming businesses by adopting disruptive technologies and customer-centric approach,” said Ramez Younan, managing director of PCCW Solutions, said. “It is definitely the best showcase for ecommerce players and retailers to embrace state-of-the-art technologies to enrich customer experience and unlock revenue potential.”

Shoppers can discover an extensive array of items in a range of categories including beauty, electronics, health and wellness, toys, kids and babies, beverages and sports on both online and offline platforms.

After browsing the products on HABBITZZ online shop, shoppers can touch, experience and try on the trending products at the HABBITZZ+ intelligent unmanned store before making purchase decisions. The store is equipped with interactive displays and AI-powered chatbots, which enable consumers to instantly obtain comprehensive product information and recommendations on matching selections, empowering them to make smart choices.

Shoppers can try on merchandise virtually, interact with the service robots or simply enjoy fully automated shopping experience at HABBITZZ+ store with easy and fast pick-and-go option. The system automatically recognizes the products which the shoppers are carrying upon leaving the store and links to their respective HABBITZZ account for secure and fast online payment using biometric authentication, making the entire buying process effortless.

The intelligent unmanned store leverages advanced technologies, including artificial intelligence (AI), biometric verification, advanced analytics, radio-frequency identification (RFID), and Infinitum Visum to maximize efficiency and customer experience.

In addition, retailers can analyze customer behavior through rich data visualizations to optimize store operations and devise highly targeted omnichannel strategies to drive sales.